QUALITY
Don’t worry, your cue is perfectly useable. Our cues are simply either one of a kind, never to have gone into production, older models not in production anymore, showroom models that have been used once or twice, or non-uniform models, meaning the cue may have an imperfection somewhere, either due to handling , or transportation. But none of these cues are pre-used, and all of them have been tested thoroughly.
To help you find the perfect cue, we’ve divided them into different categories for you to browse. The non-uniform cues are subdivided in a tiered percentage bracket.
On every product page there is a separate bullet point in the description (where applicable), explaining exactly what the small defects or imperfections are, and what percentage within specification we believe them to be.
You know what will help? A table. Here you go…
| Status | Feature | Shape | % in shape |
|---|---|---|---|
| Discontinoued Model | Not in production anymore | Perfect | 100% |
| Prototype Model | Unique | Perfect | 100% |
| Showroom Model | Very occassionaly used for testing | Near perfect | 95-100% |
| Non-Uniform Model | Never used, slight defects or imperfections possible | Slight defects or imperfections | 60-95% |
Please note that ALL CUES are in perfect playing shape, imperfections or defects always imply a visual issue, but no effect on balance, weight, shape or any type of feature that would impact playability.
They sure do. In fact, all our products still come with our full 2-year warranty. With the exception for the small defects or imperfections stated on the productpage off course.
GENERAL
We want to serve as many people as possible with this one-time unique sales offer. Therefor we are limiting our sales, one cue per customer. Off course our accessories and shafts can be purchased in greater volume!
PAYMENT
Yes, we’ll send you a payment confirmation via email as soon as your order is checked out. The invoice will follow right after the order has been shipped. Please note that changing an invoice is impossible, so please check your details before confirming your order
SHIPPING AND DELIVERY
It doesn’t matter where you are, CuesBlowout ships worldwide.
As long as you order in Europe and you meet the minimum order value of €300, the standard delivery is free of charge. Unfortunately, due to CuesBlowout is in Europe, we aren’t able to apply this worldwide.
Below €300 and for countries outside Europe, you pay a fixed shipping fee depending upon weight, size and insurance.
We’ll need your address, phone number, email address, and full name. If your order has an invalid phone number, it could delay the delivery of your cue or accessories– so please double-check!
We know that the wait to use that cue for the first time, can be agonizing, so we aim to get you your cues ASAP.
Your choice of cue and/or accessory will be packed and securely shipped from our warehouse within 1-3 days of purchase, the date of arrival after that will depend on your location. If you are in Europe it can take 4 to 14 business days. For international orders, you can expect your cue to arrive within 3 to 6 weeks of ordering.
You’ll receive a Track & Trace email the moment your cue and/or accessory ships, so you can follow every step of its journey to your door.
Unfortunately, you can’t pick up your cue, but we make sure we ship it securely and fast.
RETURNS
All purchases are final, this means we won’t be able to change an order once it is placed.
Yes, you have 14 days to return the cue for a full refund. Here’s how you do it:
- Send an email to service@cuesblowout.com with your unique customer nr and the reason for returning it.
- The cue has to be free from any damage, aside from the possible defects or imperfections stated upon purchase
- Cue and shaft have to be sent back in original packaging, and securely packed
Before shipping, please send pictures of butt, shaft, and packaging to service@cuesblowout.com - Upon receipt and quality control by our team, we will proceed to fully reimburse you.
Sadly no, as these are consumable goods, from an outlet store, we don’t offer restitution after purchase, unless the product is faulty, then we offer the manufacturer’s warranty.
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